171 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I saw an advertisement on Instagram for urthbox and being vegan it sounded appealing so I did the free trial box deal where you only had to pay for shipping. I accidentally put two trial boxes in my cart and was charged $8 for shipping for the two.

I thought that was fine though, more free snacks. About a week after ordering I was thinking it should be arriving soon and decided to read reviews for their company. Omg....terrible reviews all around. It was only then that I realised that when you purchase a FREE TRIAL BOX it automatically signs you up for a year subscriptions which is $100+.

But double for me since I accidentally ordered two trial boxes (no where checking out on the website did it clearly state that it was automatically signing me up for two years subscriptions).. I looked on their website and it said that you can cancel your subscription anytime, you just have to email them. So I emailed saying I have two I need to cancel, they replied saying I can't cancel them until my trial boxes have shipped (that doesn't seem like "you can cancel your subscription at ANY TIME" to me)... so then I asked when my boxes would be arriving, because i never received any sort of email from them saying they got my order or that it shipped or anything.

I never got ANY email. Then they emailed me saying that they in fact had sent me an order confirmation email but they'd send it again (they DID NOT send me an order confirmation email the first time, I waited for it for days, I'd know) and they also said that when you order a box it ships out in the middle of following month. (WTH?) so I ordered my box feb. 2nd, and it didn't get here until end of march.

Ridiculous! Not to mention i never got a "your order shipped" or anything email from them, so i nearly forgot to cancel my subscriptions when they shipped nearly two months later. They would've charged me hundreds had I forgotten and they do not give refunds under any circumstance.... but wait!

There's more to this story! So after I FINALLY received one of my boxes, i realised I had ordered two and paid for two shippings so I was wondering why they didn't come together but decided to wait a few days and see if the other one would come. Two weeks later it still hasn't came. I emailed the company and they said that the trial box is good for one only.

WTF???? that explains why your website ALLOWS YOU TO ORDER TWO AND PAY FOR SHIPPING FOR TWO IN THE FIRST PLACE? Or when I emailed them multiple times about my TWO FREE TRIAL BOXES. They never bothered to say then?

Insfesd they wait months until I've noticed to finally come out and say oops you can only order one!

I get it's only four dollars and I really don't care about the money, it's this horrendous company's dishonesty, and just pure carelessness in general. I'm surprised they're still in business

Reason of review: Not as described/ advertised.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Urthbox Reviews

  1. 205 reviews
  2. 38 reviews
  3. 7 reviews
  4. 3 reviews
  5. 1 review
Urthbox reviews