Product: Urthbox Customer Care Clear all filters (0 of 27 reviews match)
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Urthbox is a total SCAM!! Travis Gallegos scammed us and took our money and 3000 Organic Salsa & Chips! They wouldn't return our calls. They never delivered on anything they promised! Horrible experience, horrible people. Beware and don't deal with them! They screw...
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Anonymous
Anonymous

Same thing happened with us.

ExultantAdeliePenguin
ExultantAdeliePenguin

What can be done to stop companies from ripping small vendors off like this? They are making $ off all the free product we ship and we don't get any proof or results from what...

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Urthbox Customer Care
#1227387
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I purchased a Groupon which didn't even work when setting up my account so I entered in my credit card which was charge for the regular price. I emailed them with proof of the Groupon and had to go through a month of talking to their "customer service" before they...
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1.9
Product
Urthbox Customer Care
I liked
  • Snacks were fresh and good variety
I didn't like
  • Cancellation policy
  • Auto-renewal scam
  • Aweful customer service
#1208530
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Urthbox - Horrible Customer Service

After going back and forth for several days regarding getting a refund. I have yet almost 90 days later gotten one. Their Customer Service is horrible to deal with. I don’t have the expensive products and no refund. I also went to the BBB to place a complaint as well.
1.0
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Staff
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Value for money
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Urthbox Customer Care
#1186356
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Urthbox is a terrible scam who takes your money and has noooooo customer service......items ripped open and unusable.....stay away.....tried canceling and they do not allow cancellations.....put you on hold for hours.....find another company.....do not use...
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Anonymous
Robin Isaacs

My issues have been properly addressed and all concerns laid to rest...I would like to thank management of the Piblic hotel for there kindness and understanding.

Anonymous
BeenScammedByBenBehrouzi

Don't forget to ask for a new card 'cause if not they'll try to renew in 6 months.

1.0
Product
Urthbox Customer Care
I didn't like
  • Auto-renewal scam
  • All of it
#1146844
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Half the items in the box were packed full of added sugar.I received a gift card for one month, and upon check out they made me add my credit card. I chose "one time only delivery" and they still signed me up for 3 months. I received a $50 box the next month, called my...
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Urthbox Customer Care
#1142357
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Great concept and products but shady business practices.I received the first box on the 6th of the month and cancelled immediately because I realized I couldn’t afford to keep receiving packages. Every time I called, I repeatedly got messages that due to heavy call...
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1.8
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Urthbox Customer Care
#1125498
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Urthbox - I've called at least 45 times at least. If not 60. No one re

I cannot get anyone to return my call. I have left multiple messages. I have a reoccuring box and I only wanted one. I use the Groupon and I regret it. I cannot get anyone to return my multiple voice messages
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Urthbox Customer Care
#1125202
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Urthbox - Charged my card for something I did not purchase

I contacted them and they could not help. Sucky customer service!
Product
Urthbox Customer Care
#1110933
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Also unable to get a return call, or email or response from customer service.Extremely upsetting. I posted a comment that I was waiting for a call back and feel I have been scammed, they deleted my comments, blocked me after I had already noticed they read my direct...
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1.0
Product
Urthbox Customer Care
I didn't like
  • Lack of customer service by phone or email
  • I would give zero stars if possible
  • Cannot contact by phone
#1109485
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Urthbox is a company that has yet to demonstrate any concern for people. They deliberately deceive you, ignore you, and do not respond to you. They are not reasonable, they are almost not human. I have not encountered any other company that so deliberately disregards...
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1.3
Product
Urthbox Customer Care
I liked
  • Very little
I didn't like
  • Refusal of refund
  • Poor customer service
#1097731
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