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1-I am now working with my credit card company to get the refund UrthBox claimed they would give me, I will be reporting their fraud to the Canadian Better business Bureau as well as the FDA in the United States. I have been waiting 2 months for my refund. No product....
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Anonymous
BeAware

Don't forget to ask for a new card 'cause if not they'll try to renew in 6 months.

1.2
I didn't like
  • Twice this happened
  • How they agreed to refund but didnt
  • Late delivery by one an a half months or more
#1110641
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I ordered a trial of Urthbox and was automatically subscribed to 6 months worth! they just took 150$ straight out of my account! You can't cancel anywhere on their website you have to email them between the hours of 9-5, M-F. When you do email them to cancel they give...
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Anonymous
Kali

Same thing happened to me. Thought i cancelled and was never charged or received the first box. Then a month later was charged the 170$. They say they can't give it back as i ...

Anonymous
Haley

Same thing happened to me, I filed a complaint with the BBB, a dispute with my bank. I made a youtube video to warn people but this is completely awful for a company to do. I'...

1.5
I liked
  • Very little
I didn't like
  • Lack of customer service by phone or email
  • Scam artists
  • No email with tracking number to expect delivery
#1110552
Reply to reviews
Firstly I decided to contact customer service when my first box was a week late. They said that somehow my box didn't get sent out. A couple days later they sent me a tracking number and it came a week later. They were very difficult to work with but I finally got my...
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1.0
#1110179
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Urthbox - Beware. This company uses deceptive marketing. TERRIBLE SERB

Urthbox
#1128346
1.0
Details
I ordered a trial box for $6. The box never arrived and 35 days later they charged my credit card $149 for a 6 mo. Subscription! I contacted customer service to get a refund and was rudly blown off in exactly the same way as other shoppers on here. COMPLETE SCAM
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Urthbox - Thieves

Urthbox
#1126759
1.0
Details
I cancelled the day I ordered my "trial" box and got a confirmation email back that they were canceling and somehow got charged almost $300 for the 6 month subscription. Emailed the company with no response and now seeing all the reviews below, I will just contact my credit card company. Buyer beware!!
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Additional Fees
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Discounts and Special Offers
Diversity of Products or Services
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Reliability
Staff
Turnaround Time
Value for money
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Urthbox - I've called at least 45 times at least. If not 60. No one re

Urthbox
#1125202
I cannot get anyone to return my call. I have left multiple messages. I have a reoccuring box and I only wanted one. I use the Groupon and I regret it. I cannot get anyone to return my multiple voice messages
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BEWARE OF URTHBOX

Urthbox
#1114976
1.5
Details
"FREE TRIAL". No, they will autosign you up for a nunrefundable, irreversible 6 month membership. I discovered it because of a massive charge to my card. Items are not worth it at all, $15 for 6 small sample items. Of youre vegan, the items arent even vegan. Run away, avoid it if you can.
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Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
The company is horrible! I ordered a free sample box from them in Aug. I had to pay $2.99 for shipping. Well, I never received said box, and then come oct 1st I was charged $89.99 to my account! At this point I had honestly totally forgot about even ordering the sample...
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1.1
#1110102
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I had a bunch of problems with Urthbox from the very beginning. First, I purchased a Groupon for a 3 month large vegan box. I was double charged for this. I had to email them 3 times before getting a refund, which took nearly a month! After each email, they would say...
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1.5
#1110040
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Back in August i order a free trial from Urthbox. It is now October and i haven't seen a single product and my credit card was charged for funds that i DID NOT authorize. When i expressed my distress to customer service i was talked over, not listed to, and pused...
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1.0
#1109861
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Don't ever trust this company, I signed up for a "free box" which I'm still yet to receive and now $323 has been taken from my account for a subscription which I never authorised or received information about. After spending some time on the phone with customer service...
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#1109681
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Also unable to get a return call, or email or response from customer service. Extremely upsetting. I posted a comment that I was waiting for a call back and feel I have been scammed, they deleted my comments, blocked me after I had already noticed they read my direct...
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1.0
I didn't like
  • I would give zero stars if possible
  • Lack of customer service by phone or email
  • Deceiving and manipulative
#1109485
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firstly i signed up for a free trial and ended up paying $10 for shipping, pretty typical for companies to do, that in itsself is false advertisment in my opinion. then i got the box and next thing i know i was charged $120, how the *** that makes sense i havent a...
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1.0
#1106137
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Urthbox - Absolutely terrible
Recieve my urthbox months after placing order.... they kept charging me and didn't send anything. Then one box finally came and the food was rotten!!!!! I will upload pics! It was absolutely gross and worst stomach ache of life. I hate urthbox and do not recommend...
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1.0
#1098844
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