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Honestly the worst customer service of my life. AFTER YOU ORDER YOU CANNOT CANCEL IT UNDER ANU CIRCUMSTANCES. Even if your order is full of pre-popped chip bags and stale ***. Only one person works the call lines and it took many hours of my time to actually talk to a...
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Anonymous
Smitty

Thanks for the warning.I don't like places or things with illiterate looking spellings like "urthbox" which in this part of the country is the dig pit under the outhouse.

1.0
#1094859
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I made it my mission to share my horrible experience with this service. Customer service is unresponsive, not possible basically to "cancel anytime" as they promote. I had to escalate to bank now to dispute the charge and no box is coming my way too, 2 weeks after it...
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#1093607
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In April I noticed a featured ad on Instagram for UrthBox, in which the company claimed to offer a free trial box, "just pay shipping." I intended to order one box for 10.99 as a trial, like the ad suggested. By the time the box finally arrived (in June), I had...
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1.0
#1093575
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Urthbox - CONNED

Urthbox
#1097015
1.0
Details
This is the worst experience I've ever had contents were disgusting and company refuses to refund me...what kind of company MAKES you pay for a product you hate?!
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Urthbox - So you sign me up for free. But then charge me $400 for six

Urthbox
#1095437
1.0
Details
No customer service. Too bad so sad was the response
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Urthbox - Bad customer service

Urthbox
#1095296
2.2
Details
Pissed at the level of customer service I received. I enjoyed my first box and considered ordering occasionally but definitely won't now.
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Urthbox - Expired goods

Urthbox
#1094764
1.6
Details
Only ships mid month. Items I received were high in sugar at 24g. As well my items were expired
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Urthbox is trying, and will rip us off 400+$ - 6 months monthly subscription. The story is following the same pattern: Free try-out offer, sending box late so we receive it after the 30 days refund policy (they seem to do this to everybody with different techniques:...
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Anonymous
Anonymous

Hah! They threatened to call the police. So ridiculous. They are the ones stealing our money. Just because you have a policy doesn't mean stealing is OKAY. Urthbox KNOWS they ...

indicepoker_23
indicepoker_23

We still have to cancel our credit card and get a new one... Just to be safe from their auto-renewal ***.

1.0
I didn't like
  • Being ripped off
#1091399
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I want urthbox customers to KNOW and BEWARE. For Mothers Day 2017, I ordered (4) 6-month subscription boxes to send to all my "mothers" and was super excited for them to have a yummy treat every month. Spent $476 in total. ordered in May trying for Mother's Day.... =...
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1.3
I didn't like
  • Partial refund is not proportionate fulfillment of subscription
#1091280
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We probably lost over 400$ CAN. They hold the shipping so you get the box AFTER their 30 days refund period. They do this to everybody. They will finally say they refund (a part) and after the delay, when you call them back, they'll say there was a computer glitch and...
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Anonymous
Lucja

We did have the exact same problem and my husband fought really hard with them, calling several times and forced them to give a proof of the refund, we finally receive it few ...

1.0
I didn't like
  • Thieves
  • Scammers
#1091140
Reply to reviews
I Called To Cancel My Order When I Realized The Charges After Just Wanting The "Free trial Box" As I Didnt Realize At Time Of Purchase Included Automatic Subscription. The Lady Put In The Refund And I Thought Wow Great Customer Service!... It Took 3 weeks To get My...
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Anonymous
Anonymous

Seems like their business model is collecting credit card numbers to charge, they don't seem to care about anything else, such as their product or service.

1.0
#1088212
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Worst subscription I have ever purchased. An urthbox representative named Taylor told me I couldn't cancel my subscription during the middle of the month. However I previously talked to a representative the month before because I wanted to cancel my subscription then...
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Anonymous
Anonymous

Wow. Not only are you being forced to receive a product you clearly didn't want, but now they are subjecting you to something hazardous for your health. Urthbox would rather t...

1.3
I liked
  • First box i received
I didn't like
  • No email confirmations
  • Awful mini vegan box product
  • Huge amounts of sugar
#1085290
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I'm (another) one of those people who got sucked into a "Free" trial only to be charged $90 for a 6 month subscription that I did not realize was in the fine print. I'm in the process of demanding my subscription be cancelled and a pro-rated refund be returned to my...
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Anonymous
Beth

Honestly, if you're old enough to have a credit card, you should be old enough to know that nothing is truly free. Just because you couldn't be bothered to read the fine print...

Anonymous
Sam

It is incredible to think how many people here are all saying the exact same thing. Now think about all the people who have not found this website or are just too overwhelmed ...

1.0
#1084668
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My bf got me the 6 month vegan subscription for my bday. The first box was pretty cool then I realized they were putting the same *** in it week after week. I'd get melted chocolate, (there are no coolers included and I live in Florida.) 3 bags of plain bagel chips,...
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Anonymous
Anonymous

Thank you for sharing your story. I too had a miserable experience with Urthbox. Many people do organize and create class action law suits over things like this. I can only ho...

1.0
I didn't like
  • Scam artists
  • Poor delivery method
  • Not vegan
#1083857
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