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I bought this as a gift for someone, when it came to redeeming the gift apparently the system was down, but not for one or two days BUT A WEEK! So I then asked for a refund, and they granted me one. One week goes by with no refund transaction on my statement, then a...
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1.0
I didn't like
  • Entire experience
#1188655
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Urthbox - Horrible Customer Service

After going back and forth for several days regarding getting a refund. I have yet almost 90 days later gotten one. Their Customer Service is horrible to deal with. I don’t have the expensive products and no refund. I also went to the BBB to place a complaint as well.
1.0
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#1186356
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Worst customer service ever. Website is not user friendly. They DO NOT respond to emails in a timely fashion. They almost never respond to phone calls, and when they do, they constantly give you the runaround. So absolutely unprofessional. I am so embarrassed by this...
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1.0
I didn't like
  • Horrible customer service
#1184082
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I got a gift certificate from my daughter. Tried to "order" it. Sent several emails trying to just redeem the gift. They require you to enter a credit card to enter the redemption code. Next, UrthPuke tried to bill me. Fortunately, I have fraud prevention on my credit...
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1.0
I didn't like
  • Companies refusal to process a refund
#1181035
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I ordered Urthbox as a one-time gift but I was signed up for a subscription plan. Not only was I incorrectly charged twice, but when I changed the shipping address, I was charged AGAIN for the full price of the box instead of the promised $6 address change fee!...
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1.0
#1180854
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I ordered a subscription October 17 2017 and was charged +$95 USD. after waiting over a month I reached out to see where my pachacke was. They still hadn’t sent It out. I asked to cancel. THEY REFUSED TO REFUND ME. I waited until the last week of December for the box...
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1.0
#1170247
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The gift certificate I ordered on Dec. 22 was supposed to be sent to hancockheather@hotmail.com. I was charged on my VISA statement. So far I have not received an order number verifying that the order was placed (although the girl I spoke with last week said she would...
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1.0
I didn't like
  • Again
#1165777
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Urthbox - Slow delivery, would not give me a refund, can explosion

Good luck trying to get your box on time. I tried cancelling my 3 month subscriptions and get a refund but was told I couldn't. I also received a box that was soaked in soda. Everything in the box was stick and wet. Had to toss a few items as it soaked through.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1161560
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I ordered an UrthBox around Nov 20th as a Christmas gift to someone (assuming it would ship in the week of Dec 15 and arrive around Christmas). I emailed them on Dec 21st asking for tracking. My e-mail was acknowledged that day, and they stated it wasn't yet available,...
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#1160476
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I didn't have an issue cancelling my order, they have the policy posted on their website that you have to cancel by the end of the month or you'll be automatically charged. I emailed them and they cancelled it the day of and I wasn't charged. However, I ordered it in...
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Anonymous
Kristen Paige

I'm the same way I ordered mine November 4th so it should have shipped this month the first time contacted waiting on tracking numbers,last month was still waiting on tracking...

Anonymous
Tess

I've been having the same issue with my box. I ordered it around Nov 18th as a Christmas gift to someone (assuming it would ship in the week of Dec 15 and arrive around Christ...

1.7
#1156456
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