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The gift certificate I ordered on Dec. 22 was supposed to be sent to hancockheather@***.com.

I was charged on my VISA statement. So far I have not received an order number verifying that the order was placed (although the girl I spoke with last week said she would send one to me), and Heather Hancock has not received the gift certificate!! Too bad I didn't read your customer reviews before ordering. They generally said you are a scam outfit and to stay away.

What gives? Are you a scam? If so, just say so. If not, refund my $149.99 to my VISA card.

As a matter of courtesy, please respond to this email. My email address is wamaha@***.net Marva Hancock 801.874.9174

Reason of review: Problem with delivery.

Monetary Loss: $150.

Preferred solution: Full refund.

Urthbox Cons: Again.

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