I ordered a trial of Urthbox and was automatically subscribed to 6 months worth! they just took 150$ straight out of my account!
You can't cancel anywhere on their website you have to email them between the hours of 9-5, M-F. When you do email them to cancel they give you ***! They're currently claiming they cannot give me a refund, which is bull ***. I had to email with someone all day long, they then transferred me to their "escalations team" ( a whole team for when things escalate, thats a good sign!-- NOT!) and this person is supposed to call me but only does so at 6:45pm at night!!
I call her back at 12:30pm and she doesn't answer! I am sick of phone tag and going back and forth for emails! Just give me my *** money back!
This company is a scam if there ever was one and I did not like a single item in my box, most of it was different kinds of peanut butter or what was basically baby food! DO NOT WASTE YOUR TIME OR MONEY!!
Review about: Urthbox Food Free Trial.
Reason of review: Poor customer service.
Monetary Loss: $150.
Preferred solution: Full refund.
I liked: Very little.
I didn't like: No email with tracking number to expect delivery, Lack of customer service by phone or email, Scam artists.