Featured Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

Did the free trial and paid for shipping. Assumed that my box would renew at $19 a month but instead I got charged $149 on the first of the month.

Couldn't see the GREY fine print on the GREY background on their website that said they charge you 6 months of boxes after your trial. Grey on grey. Really? They purposely make the fine print very small (I would guess 6 point font), barely legible, and in the corner so you can't see it.

Then they send you your receipt which is extremely long and you see that it'll renew so you're ok with it but then at the veeery bottom (so you don't see it) it says you get charged for 6 months. Sneaky, unethical company.

Tons of people are losing $149-210 on the first of the month. There goes part of their rent money.

Product or Service Mentioned: Urthbox Food Free Trial.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $149.

Preferred solution: Full refund.

I liked: Snacks.

I didn't like: Grey on grey cancellation policy that nobody can see, Sneaky cancellation policy at the bottom of the email receipt, Deceiving and manipulative.

Company wrote 0 private or public responses to the review from Aug 01, 2017.
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