Not resolved
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Turnaround Time
Value for money

I signed up for the vegan trial box. It took 2.5 months to arrive.

When it did, two products weren't even vegan and one was past its expiration date. Yuk! I emailed to cancel the "cancel anytime" subscription. Sure enough, it was too late to cancel.

So I filed a complaint with my credit card company who initially sided with Urthbox. Yup, I hadn't cancelled in time (never mind I didn't get to receive my trial box before the cancellation date). Oh well, I figured I'd just make the best of it. But then the boxes never arrived.

So I contacted Urthbox again. Now they refused to ship the boxes because I filed a complaint with my credit card company (even though they won and had my money). Fast forward 7 months of no boxes and no refund. I contacted my credit card company again to file a new complaint.

Now its too late to file a complaint (90 days).

But I finally got through to a manager who saw the scam for what it was and refunded me every penny I had been forced to give this deceitful company. Stay away!

Review about: Urthbox Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $77.

Preferred solution: Admit your fraud and stop these practices.

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