I signed up for the vegan trial box. It took 2.5 months to arrive.
When it did, two products weren't even vegan and one was past its expiration date. Yuk! I emailed to cancel the "cancel anytime" subscription. Sure enough, it was too late to cancel.
So I filed a complaint with my credit card company who initially sided with Urthbox. Yup, I hadn't cancelled in time (never mind I didn't get to receive my trial box before the cancellation date). Oh well, I figured I'd just make the best of it. But then the boxes never arrived.
So I contacted Urthbox again. Now they refused to ship the boxes because I filed a complaint with my credit card company (even though they won and had my money). Fast forward 7 months of no boxes and no refund. I contacted my credit card company again to file a new complaint.
Now its too late to file a complaint (90 days).
But I finally got through to a manager who saw the scam for what it was and refunded me every penny I had been forced to give this deceitful company. Stay away!
Review about: Urthbox Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $77.
Preferred solution: Admit your fraud and stop these practices.