After being pleased with six months of Urthbox subscribership, I noticed that the subscription had unexpected renewed itself. I was not too concerned, and asked customer service to please cancel the renewal and refund my $77.
The rep responded to let me know that not only do they not process refunds, but that I should have cancelled the renewal before the 1st of the month when it renewed. I clearly had no idea that it would auto-renew, which she rudely pointed out in her response email (attached image).
Yes, I made a mistake and did not remember to cancel it in time, but blaming the customer and refusing to refund the auto-renewal is a poor way to make money. I will not be buying from this company in the future, and will discourage others from patronizing their services.
Product or Service Mentioned: Urthbox Subscription.
Reason of review: Poor customer service.
Monetary Loss: $77.
Preferred solution: Full refund.
I didn't like: Poor service, Scam artists.