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Don't ever trust this company, I signed up for a "free box" which I'm still yet to receive and now $323 has been taken from my account for a subscription which I never authorised or received information about. After spending some time on the phone with customer service...
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#1109681
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Also unable to get a return call, or email or response from customer service. Extremely upsetting. I posted a comment that I was waiting for a call back and feel I have been scammed, they deleted my comments, blocked me after I had already noticed they read my direct...
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1.0
I didn't like
  • Deceiving and manipulative
  • Lack of customer service by phone or email
  • I would give zero stars if possible
#1109485
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firstly i signed up for a free trial and ended up paying $10 for shipping, pretty typical for companies to do, that in itsself is false advertisment in my opinion. then i got the box and next thing i know i was charged $120, how the *** that makes sense i havent a...
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1.0
#1106137
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Urthbox - Never recieved anything

Urthbox
#1110941
1.0
Details
I was charged for my ‘free’ box, which I never recieved. Then a few months later, charged $400.13 to my credit card without my knowledge or consent. Contacted them, posted on their fb, they blocked me and will not email me back!! I would like a full refund for $400.13 CDN. This is the worst company I have ever bought from.
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Value for money
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Urthbox - Charged my card for something I did not purchase

Urthbox
#1110933
I contacted them and they could not help. Sucky customer service!
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Urthbox - Stole $90 without consent

Urthbox
#1109510
1.0
Details
They charged me $90 for a package that never showed up after I tried getting a free trial, and I received no confirmation email, and the company refused to refund me my money. DO NOT GIVE THEM YOUR BUSINESS.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
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Urthbox - Unusable Producs, Bad Customers service-erroneous charges

Urthbox
#1098881
1.0
Details
I'm appalled by this company.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Urthbox - Absolutely terrible
Recieve my urthbox months after placing order.... they kept charging me and didn't send anything. Then one box finally came and the food was rotten!!!!! I will upload pics! It was absolutely gross and worst stomach ache of life. I hate urthbox and do not recommend...
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1.0
#1098844
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I signed up for the vegan trial box. It took 2.5 months to arrive. When it did, two products weren't even vegan and one was past its expiration date. Yuk! I emailed to cancel the "cancel anytime" subscription. Sure enough, it was too late to cancel. So I filed a...
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1.0
#1098476
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They charge your credit card on an auto renewal without ever even receiving the box. Their customer service is to refuse a refund and tell you that they will fight back with visa if you dispute it and they win 90% of their cases. The WORST customer service I've ever...
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1.0
#1098143
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My review was removed and unfortunately, I was away and could not stop this in time. Essentially, my experience was just as horrible as everyone else here (and consider the hundreds if not thousands of others who never found our sought out this website). Urthbox is a...
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1.3
I liked
  • Very little
I didn't like
  • Refusal of refund
  • Poor customer service
#1097731
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I ordered the free box and only paid shipping, it took about a month to get to me, when I got it the popcorn was stale, the contents were wet and sticky and when I tried over and over again to call and talk to someone I left my name and number and NEVER EVER got a call...
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Anonymous
They should be called

HURT box.

Anonymous
Smitty

Are you the same guy who complained about this product the other day ?If not, you're not the only one who has a problem with that group.I hate *** spellings like "urthbox" :::...

I didn't like
  • Cancellation policy
  • Lack of customer service by phone or email
  • I did not get my money back
#1096334
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So I saw an add for UrthBox on Instragram for a free trial box. It looked pretty good so I went ahead and signed up. The free box only had one thing I liked in it (and I am not a picky eater at all). I accidentally forgot to cancel so I e-mailed the company to complain...
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1.3
I didn't like
  • Disgusting product
  • Cannot cancel subscription
#1094996
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Very unhappy with this company and would highly recommend that others avoid it. At the end of my six month subscription that I actually wanted, I let them know in writing that I wanted to cancel the subscription. I asked to cancel the subscription after the cut-off...
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5.0
I liked
  • Couple items in each box
I didn't like
  • Cannot cancel subscription
  • Companies refusal to process a refund
  • Refund policy
#1094885
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