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I purchased a free box where you just pay shipping. Little did I know they automatically put you into a subscription without any type of confirmation email, letter, or message. If I would of known this I would not have purchased in the first place. However they expect...
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I liked
  • Very little
I didn't like
  • Being ripped off
  • No customer contact
  • Partial refund is not proportionate fulfillment of subscription
#1128834
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I recently ordered a gluten free urthbox for my mom who has celiac disease. I used a Groupon that was for a 3 month subscription. I never thought to cancel the subscription after 3 months because I paid for it with a Groupon. BUT to my surprise my cc was charged for...
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1.5
#1127321
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I cancelled by subscription the day before the beginning of the month, but I still got charged for the box. I was told I would get a refund within 10 business days, it has been over a month and a half and I have still to see the refund in my account. When I call there...
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1.8
I didn't like
  • Not helpful
  • Cannot cancel subscription
#1125577
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Urthbox - Not healthy and terrible costumer service

Urthbox
#1141021
1.0
Details
I did a free trial and ordered one box. I was very disappointed with the snack options as they were not healthy and processed. I tried to reach out twice, no three times now and no response. I want a refund and to cancel the subscription that I did not even sign up for!
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Additional Fees
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Value for money
Website

Urthbox - Still no box

Urthbox
#1139518
Still no box -2 months No Communication! Fraudulent Company.
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Urthbox - Signed up for a "free trial". Charged over $200

Urthbox
#1134353
1.0
Details
Same as many people I fell for a "free box" scam. Snacks are gross and not healthy at all. I was charged over $200 and only received 2 boxes because they promised me a refund that never came. Pretty unbelievable scam.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Urthbox - I'm pissed

Urthbox
#1128673
1.3
Details
They charged me for 269 dollars yesterday and I didn't even know.. I never subscribed!!!!!! WHAT THE *** IS WRONG WITH THEM? I sent an email saying I want my money back but no answer.
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Great concept and products but shady business practices. I received the first box on the 6th of the month and cancelled immediately because I realized I couldn’t afford to keep receiving packages. Every time I called, I repeatedly got messages that due to heavy call...
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1.8
#1125498
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I got a mini free trial box, whicb i had to pay s&h for. I read some reviews online, and i decided to cancel the account. I emailed them and they told i would not be recieving any more boxes from them, only the one i ordered. I woke up today to see that they charged...
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2.0
#1124357
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My friend bought me a 3-month subscription as a gift after I had a baby. In order to redeem the gift, I had to enter my credit card # on the UrthBox website. At the end of three months (after the third delivery), they charged my credit card for a new, 3-month...
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Anonymous
tbits414

Thank you so much for sharing. I was almost going to buy from them but I don't want to support this kind of company. Bad values = bad business Glad I checked here,Tom

1.3
I didn't like
  • Subscription scammers
#1120803
Reply to reviews
Urthbox - Scammed out of $270 and then ignored & blocked
Urthbox - Scammed out of $270 and then ignored & blocked
Urthbox - Scammed out of $270 and then ignored & blocked
Urthbox - Scammed out of $270 and then ignored & blocked
Urthbox - Scammed out of $270 and then ignored & blocked
Urthbox secretly signed me up to a 6 month subscription, without sending me any boxes so I didn't know I was subscribed until my bank alerted me to a $270 charge. After leaving several voicemails, I reached out to them on Facebook and they took my email, and soon told...
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Anonymous
Anonymous

You wasted a lot of time and effort with improper complaining technique.FORGET the telephone. FORGET e-mails. FORGET "public" posts.Writing, the old-fashioned kind, combined w...

1.0
I liked
  • Very little
I didn't like
  • Scammers and thieves
  • Being blocked by customer support
#1115861
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Ordered trial box 8-11-17 did not deliver till 9-29-17. Tried to cancel my trial and was told it I had to cancel by 9-30-17. I did not get a trial to try my trial box. They charged my credit card 239.98. Talked with customer service they kept talking me down and said...
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1.0
I liked
  • What appeared to be a trial offer
I didn't like
  • Scammers and thieves
#1113643
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Urthbox double charged me after I tried to claim a 3 month pre-paid subscription i got as a gift. The website had me enter my credit card so they could have it on file and i was going to cancel any renewal of the service if I did not like the box after a month or two....
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#1113176
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Didn't receive my "free" trial box until Friday the 29th. Since they're closed on weekends and I didn't get home from work until 11pm. I didn't realize I apparently signed up for 6 months until Sunday the 1st. There's a pending charge of $149.99 so I email right away...
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Anonymous
NotSoSmillie

Dispute the charges with your credit card. So many of us did that they won't even investigate.You can also call attorneys in Saqn Francisco area to tell them about you experie...

indicepoker_23
indicepoker_23

Don't forget, if they already billed you, to dispute the charges... THEN ASK FOR A NEW CARD 'CAUSE THEY'LL TRY TO RENEW IN 6 MONTHS!!!

1.0
I didn't like
  • No customer contact
  • Poor value for the money
  • Never replied to my messages
#1113030
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