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Most ridiculous consumer situation I have ever been in!! I paid $49.98 for buy 1 box get 1 free and never received my box... then a month later another charge of $249.98 appeared on my card. They are going round and round with me via email and have tried to trick me...
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1.4
I liked
  • Couple items in each box
I didn't like
  • Refusal of refund
  • Scammers and thieves
#1132606
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I ordered my first box on September 6 2017 i still have not received it and i let them know and they had told me that it would ship out the middle of October which it never did and when i let them know again they told me it would ship out in Nov i had to remind them...
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1.0
I didn't like
  • Are a bunch of thiefs
  • Poor service
  • Refund policy
#1132003
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I cannot get anyone to answer the phone. I have called so many times I can't even count. They said they gave me a refund and it still has not gone through a week later. They keep telling me that the refund has been processed and its clearly not! So now I am in this...
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1.0
I didn't like
  • No customer contact
  • No email with tracking number to expect delivery
  • Urthbox is a scam
#1130699
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I purchased a free box where you just pay shipping. Little did I know they automatically put you into a subscription without any type of confirmation email, letter, or message. If I would of known this I would not have purchased in the first place. However they expect...
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I liked
  • Very little
I didn't like
  • Being ripped off
  • Partial refund is not proportionate fulfillment of subscription
  • No customer contact
#1128834
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Urthbox - I'm pissed

They charged me for 269 dollars yesterday and I didn't even know.. I never subscribed!!!!!! WHAT THE *** IS WRONG WITH THEM? I sent an email saying I want my money back but no answer.
1.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1128673
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Urthbox - Beware. This company uses deceptive marketing. TERRIBLE SERB

I ordered a trial box for $6. The box never arrived and 35 days later they charged my credit card $149 for a 6 mo. Subscription! I contacted customer service to get a refund and was rudly blown off in exactly the same way as other shoppers on here. COMPLETE SCAM
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1128346
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I recently ordered a gluten free urthbox for my mom who has celiac disease. I used a Groupon that was for a 3 month subscription. I never thought to cancel the subscription after 3 months because I paid for it with a Groupon. BUT to my surprise my cc was charged for...
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1.5
#1127321
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Urthbox - Thieves

I cancelled the day I ordered my "trial" box and got a confirmation email back that they were canceling and somehow got charged almost $300 for the 6 month subscription. Emailed the company with no response and now seeing all the reviews below, I will just contact my credit card company. Buyer beware!!
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1126759
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I cancelled by subscription the day before the beginning of the month, but I still got charged for the box. I was told I would get a refund within 10 business days, it has been over a month and a half and I have still to see the refund in my account. When I call there...
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1.8
I didn't like
  • Cannot cancel subscription
  • Not helpful
#1125577
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Great concept and products but shady business practices. I received the first box on the 6th of the month and cancelled immediately because I realized I couldn’t afford to keep receiving packages. Every time I called, I repeatedly got messages that due to heavy call...
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1.8
#1125498
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