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Total garbage service. This company should be flagged as a SCAM and reported to the authorities. They refuse to stop charging me! I don't want their service! They also charged me all in one lump sum. I cant afford these surprise charges show up on my credit card. It...
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Company wrote 0 public responses to the review from Nov 22, 2017.
1.0
I liked
  • False advertising
I didn't like
  • Fraud
  • Being blocked by customer support
  • Not helpful
#1135722
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Urthbox - Signed up for a "free trial". Charged over $200

Same as many people I fell for a "free box" scam. Snacks are gross and not healthy at all. I was charged over $200 and only received 2 boxes because they promised me a refund that never came. Pretty unbelievable scam.
Company wrote 0 public responses to the review from Nov 20, 2017.
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Product or Service Quality
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Value for money
Website
#1134353
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I ordered a 6 month subscription in January of 2017. No where on the website was there an option to not have it reoccurring. First off it took over a month to finally arrive. 6 months go by and I’m still getting this box and being charged every month. It’s been 10...
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Company wrote 0 public responses to the review from Nov 17, 2017.
1.0
#1132933
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Most ridiculous consumer situation I have ever been in!! I paid $49.98 for buy 1 box get 1 free and never received my box... then a month later another charge of $249.98 appeared on my card. They are going round and round with me via email and have tried to trick me...
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Company wrote 0 public responses to the review from Nov 16, 2017.
1.4
I liked
  • Couple items in each box
I didn't like
  • Refusal of refund
  • Scammers and thieves
#1132606
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I ordered my first box on September 6 2017 i still have not received it and i let them know and they had told me that it would ship out the middle of October which it never did and when i let them know again they told me it would ship out in Nov i had to remind them...
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Company wrote 0 private or public responses to the review from Nov 15, 2017.
1.0
I didn't like
  • Poor service
  • Refund policy
  • False advertising
#1132003
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I cannot get anyone to answer the phone. I have called so many times I can't even count. They said they gave me a refund and it still has not gone through a week later. They keep telling me that the refund has been processed and its clearly not! So now I am in this...
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Company wrote 0 public responses to the review from Nov 13, 2017.
1.0
I didn't like
  • Urthbox is a scam
  • No email with tracking number to expect delivery
  • No customer contact
#1130699
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I purchased a free box where you just pay shipping. Little did I know they automatically put you into a subscription without any type of confirmation email, letter, or message. If I would of known this I would not have purchased in the first place. However they expect...
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Company wrote 0 public responses to the review from Nov 09, 2017.
I liked
  • Very little
I didn't like
  • No customer contact
  • Partial refund is not proportionate fulfillment of subscription
  • Being ripped off
#1128834
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Urthbox - I'm pissed

They charged me for 269 dollars yesterday and I didn't even know.. I never subscribed!!!!!! WHAT THE *** IS WRONG WITH THEM? I sent an email saying I want my money back but no answer.
Company wrote 0 private or public responses to the review from Nov 09, 2017.
1.3
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1128673
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Urthbox - Beware. This company uses deceptive marketing. TERRIBLE SERB

I ordered a trial box for $6. The box never arrived and 35 days later they charged my credit card $149 for a 6 mo. Subscription! I contacted customer service to get a refund and was rudly blown off in exactly the same way as other shoppers on here. COMPLETE SCAM
Company wrote 0 public responses to the review from Nov 08, 2017.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1128346
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I recently ordered a gluten free urthbox for my mom who has celiac disease. I used a Groupon that was for a 3 month subscription. I never thought to cancel the subscription after 3 months because I paid for it with a Groupon. BUT to my surprise my cc was charged for...
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Company wrote 0 private or public responses to the review from Nov 07, 2017.
1.5
#1127321
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